Help & Support
Find answers to common questions and get help with Synapse AI.
Getting Started
Welcome to Synapse AI. Here's how to start creating intelligent digests:
- Create an account using your email or sign in with Apple/Google
- Share any link from your browser or other apps using the system share menu
- Select Synapse AI from the share options
- Our AI will analyze the content and generate a structured digest
- Access all your saved digests anytime in the app
Frequently Asked Questions
How do I create a digest?
Share any URL from your browser or app using the system share menu, then select Synapse AI. We'll automatically fetch the content and generate an AI-powered digest.
What types of content are supported?
Synapse AI works with most web content including articles, blog posts, news stories, and documentation. Some websites with strict access controls may require you to paste content manually.
How does the AI analysis work?
Our AI extracts the main content, identifies key points and themes, provides relevant context, and generates a well-structured Markdown summary that's easy to read and share.
Can I export my digests?
Yes. All digests are generated in Markdown format, making them easy to copy, share, or export to note-taking apps like Notion, Obsidian, or Bear.
Is my data secure?
Absolutely. All data is encrypted in transit and at rest. We use Cloudflare's secure global infrastructure. See our Privacy Policy for complete details.
What's included in the free plan?
Free users can generate up to 10 AI digests per month with full access to core features including content extraction and Markdown export.
Membership Plans
Free
- 10 AI digests per month
- Full content extraction
- Markdown export
- Cloud sync across devices
Pro
- 100 AI digests per month
- Enhanced analysis with authoritative sources
- Priority processing
- Priority email support
Troubleshooting
Digest generation failed
- Verify the URL is accessible in a browser
- Some sites block automated access — try pasting the article text manually
- Check your internet connection
- Ensure you haven't exceeded your monthly digest limit
Share extension not appearing
- iOS: Open the share sheet, scroll right, tap "More", and enable Synapse AI
- Android: Synapse AI should appear automatically in the share menu after installation
Account issues
- For password reset, use the "Forgot Password" option on the login screen
- For account deletion requests, contact us at the email below
Need More Help?
Our support team is ready to assist you with any questions or issues.
Email: admin@jasonphd.com
We typically respond within 24 hours.
Contact Support